Terms and Conditions

These Terms and Conditions govern your access to and use of Hazi.ng, including auctions, wallet funding, escrow, agent-assisted listings, support, reporting, premium boosts, and related marketplace services. By using Hazi.ng, you agree to these terms.

1. About Hazi.ng

Hazi.ng is a Nigerian auction marketplace for used household and personal items. We provide listing tools, bidding, wallet escrow, notifications, optional premium promotion, agent workflows, and dispute support. Hazi.ng is not the owner of user-listed items unless expressly stated.

2. Eligibility and account duties

You must provide accurate account information, keep your password secure, and use the platform lawfully. You may be asked to complete profile, phone, location, identity, or liveness checks before posting, bidding, receiving payouts, or using higher-trust features.

3. Listings, bids, and seller responsibilities

Sellers must describe items truthfully, upload accurate photos where available, disclose faults, state pickup information, and only list items they own or are authorised to sell. Prohibited listings include stolen goods, counterfeit goods, unsafe products, illegal items, regulated items without approval, and anything that violates Nigerian law or Hazi.ng policy.

Bids are binding offers. Buyers cannot bid above their available wallet balance. When a seller accepts a bid, the accepted amount may be moved immediately from the buyer's wallet into escrow.

4. Wallet, escrow, release, and refunds

Wallet balances are maintained by Hazi.ng's backend records and payment provider confirmations. Users must not attempt to manipulate wallet balances, payment references, webhook events, or escrow records. Escrow funds are held for the accepted transaction until release, refund, or dispute resolution.

For standard non-agent sales, Hazi.ng may deduct a 9% platform fee and credit the seller with 91% after release. For agent-assisted sales, the current split is 70% to the client/seller, 21% to the agent, and 9% to Hazi.ng.

5. Delivery and receipt confirmation

Buyers and sellers are responsible for agreeing on pickup or delivery arrangements unless a specific Hazi.ng delivery service is offered. The seller may mark an item as on the way. The buyer should release funds only after receiving and checking the item. False receipt, false delivery, or collusion may lead to account restrictions and dispute review.

6. Agents

Approved agents may list items for assigned clients only through the agent listing workflow. Agents must not misrepresent client ownership, divert client proceeds, or list client items as personal sales. Clients may choose a preferred agent or allow Hazi.ng to assign any available agent.

7. Premium, boosts, and promotions

Premium plans and listing boosts increase visibility but do not guarantee bids, sales, delivery, or profit. Boost availability and limits may vary by plan. Hazi.ng may grant premium access administratively for promotions, support resolution, or manual correction.

8. Reports, disputes, and moderation

Users may report suspicious listings, unsafe items, fraud, harassment, or rule breaches. Hazi.ng may pause, remove, or delete listings; suspend accounts; request evidence; reverse wallet entries; refund buyers; release escrow; or refer serious matters to relevant authorities where appropriate.

9. Nigerian law and consumer protection

These terms are intended to align with applicable Nigerian law, including consumer protection principles under the Federal Competition and Consumer Protection framework, cybercrime/fraud prevention obligations, and data protection requirements. Nothing in these terms removes non-waivable rights available under Nigerian law.

10. Limitation of liability

Hazi.ng provides marketplace infrastructure and support tools. To the maximum extent allowed by law, we are not liable for indirect losses, lost profits, user misrepresentations, failed third-party services, delivery provider issues, bank delays, or off-platform dealings.

11. Changes and contact

We may update these terms as the product, law, or provider relationships change. For questions, complaints, or dispute support, contact Hazi.ng Support, email hello@hazi.ng, or WhatsApp 09029840305.